1.Overview of Return Policy

Soft Future Infinity Private Ltd. values customer satisfaction and aims to provide the highest quality products and services. Our return and refund policy is designed to ensure fairness while aligning with consumer protection laws. This policy outlines the conditions under which returns and refunds will be processed, particularly for our water purifiers and related products.

2.Membership Activation and Hold Request

• Immediate Hold Request: Customers who have purchased a product but have not yet enrolled their membership online may request an immediate hold on their membership registration. This hold request must be initiated before the activation process is completed.

• Survey and Evaluation: Upon receiving a hold request, the company will conduct a thorough survey and evaluation to assess the situation. If the request meets the necessary criteria, a refund process may be initiated.

3. Refund Conditions for Membership Hold Requests

• Successful Hold Request: If a customer successfully requests a hold on their membership registration, a refund can be processed, subject to the completion of the company’s evaluation process.

• Unsuccessful Hold Request: If the customer fails to request a hold before the membership activation is processed online, the refund policy will be adjusted as follows.

4.Partial Refund for Activated Memberships

• 30% Refund Eligibility: Customers who have activated their membership but wish to return the product can receive a 30% refund of the purchase price, provided the following conditions are met:

• Product Condition: The product must be returned in its original, unused, and unopened condition. The seal must be intact, and the product must be in resalable condition.

• Refund Timeline: The request for a refund must be made within the time frame specified by the company, typically within7 days from the date of purchase.

5.Non-Refundable Circumstances

• Opened or Used Products: Products that have been opened, used, or damaged will not be eligible for a refund.

• Beyond Refund Period: Requests made beyond the designated refund period will not be entertained unless exceptional circumstances are presented and approved by the company.

6.Refund Process

The Soft Future Infinity Private Ltd. website and its contents are provided “as is” without any warranties, express or implied. The company disclaims all warranties, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Soft Future Infinity Private Ltd. shall not be liable for any damages arising from the use or inability to use the website,including but not limited to, indirect, incidental, punitive, or consequential damages.

7.Restricting or Blocking Access for Violations

Soft Future Infinity Private Ltd. reserves the right to restrict or block access to the website for users who violate these Terms of Use. Such actions may include suspending or terminating user accounts, and pursuing legal action if necessary. Users are prohibited from attempting to bypass any measures used to prevent or restrict access to the website.

8. Severability Clause

If any provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.

9. Choice of Law, Jurisdiction, and Venue

These Terms of Use shall be governed by and construed in accordance with the laws of [Hyderabad]. Any disputes arising under or in connection with these terms shall be resolved in the courts located in [Hyderabad]. Users agree to submit to the jurisdiction of these courts.

10. Notice

Soft Future Infinity Private Ltd. may provide notices to users via email, regular mail, or postings on the website. It is the user’s responsibility to ensure that their contact information is current and to check the website regularly for updates. Notices from users to the company must be sent to the contact information provided on the website.

By accessing or using the Soft Future Infinity Private Ltd. website, users agree to comply with these Terms of Use. These terms may be updated periodically, and it is the user’s responsibility to review them regularly. For any questions or concerns, users should contact the company directly.